Some Frequently Asked Questions:
1. What is included in the price of the bedroom?
2. Is breakfast included in the rate?
3. What time is breakfast served?
4. Does the hotel have different types of bedrooms?
5. Does the hotel offer reduced prices for children?
6. Does the hotel provide baby cots?
7. Do you have Accessible (disabled) bedrooms?
8. What time’s check in and check out?
9. Can I check-in early or check-out late?
10. Can I leave my luggage before I check-in or after I check-out?
11. Is wireless internet access available in the hotel?
12. Is there car parking for guests?
13. Does the hotel have a restaurant?
14. What time does the bar close?
15. Does the hotel offer leisure facilities?
16. Can I smoke in the hotel?
17. Can I bring my pet with me?
18. Can I cancel my booking?
19. How do I apply for a job with Golden Tulip?
1. What is included in the price of the bedroom?
All rooms have a private bathroom with shower and WC, a hairdryer and cable TV.
Additional facilities include:
· Pay per view channels
· Direct dial telephone with electronic voicemail
· Wake-up call service
Taxes are included in the rate.
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2. Is breakfast included in the rate?
All rooms are sold on room-only basis therefore breakfast is not included. A extensive breakfast buffet of hot and cold dishes is available at € 10,00 per person per day.
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3. What time is breakfast served?
Breakfast is served on a daily basis from 6.30am until 10.00am
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4. Does the hotel have different types of bedrooms?
The Tulip Düsseldorf Arena offers one room type. All 288 comfortable double rooms are fully equipped.
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5. Does the hotel offer reduced prices for children?
Yes, we welcome children in our hotel. Children up to the age of 11 can stay free of charge in their parents’ room.
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6. Does the hotel provide baby cots?
Yes, we offer baby cots upon request, please do not hesitate to ask our friendly staff. To make sure there is a baby cot available for you, please inform us when you are making a reservation.
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7. Do you have Accessible (disabled) bedrooms?
Yes, the hotel offers 3 special designed accessible rooms. Please ask our friendly staff during the reservation.
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8. What time’s check in and check out?
Check-in is from 2pm and we kindly ask you to check-out until 12am.
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9. Can I check-in early or check-out late?
Early check-in is possible upon request for a small fee of €30,- (During fairs €50,-). Late check-out is possible free of charge upon request. Call us at least one day in advance, so we can review the possibility depending on room availability.
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10. Can I leave my luggage before I check-in or after I check-out?
Yes, ask our friendly staff at our front desk, they will safely store the luggage for you.
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11. Is wireless internet access available in the hotel?
Wireless Internet is available in all our rooms, our meeting rooms and in the BRANCHE Bar & Lounge. A fee of € 18,-/24 hours or € 8,-/1 hour will be charged.
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12. Is there car parking for guests?
Yes, the hotel offers 200 parking spaces in an underground garage.
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13. Does the hotel have a restaurant?
Yes, we offer a BRANCHE Restaurant, Bar & Lounge.
BRANCHE Restaurant, Bar & Lounge is a comfortable and relaxing area. Specially designed and offering good quality food and drinks in an informal and relaxed atmosphere while light jazz and lounge music is playing in the background. With flexibility in food choice, the kitchen opens from 10 am until 10 pm serving anything from breakfast and light snacks to full dining.
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14. What time does the bar close?
Our bar closes at midnight. During events and special occasions the bar will stay open longer.
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15. Does the hotel offer leisure facilities?
In the close surroundings of the hotel a sport park can be found with a swimming pool and many more.
For special leisure packages you can always ask our friendly staff or check the packages on our website.
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16. Can I smoke in the hotel?
Smoking is allowed in our BRANCHE Bar & Lounge and on the Arena terrace. All our rooms are non-smoking.
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17. Can I bring my pet with me?
Yes, pets are allowed for an additional charge of €10,- per day.
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18. Can I cancel my booking?
If you have made your reservation direct with the hotel then you can cancel up to 4pm on the day of arrival. Failure to cancel by this time will result in one full night’s accommodation being charged. Cancellations Page
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19. How do I apply for a job with Golden Tulip?
View our recruitment page and apply online
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